ComplaintsEU DSA compliant
Complaints Policy
Last updated: May 2026
What you can complain about
You may submit a complaint about:
- →Content that violates our Community Guidelines (hate speech, harassment, spam, illegal content)
- →A moderation decision you believe was incorrect
- →A privacy or data protection concern
- →A suspected technical error that affected your account or content
- →A billing or subscription issue (when payments go live)
- →Any conduct that you believe violates applicable EU law
How to submit a complaint
Send your complaint by email to: complaints@onlydig.com
Please include:
- 01Your username or email address on OnlyDig
- 02A clear description of the issue
- 03The relevant URL or content ID if applicable
- 04The outcome you are seeking
Response timeline
AcknowledgementWithin 3 business days
Initial assessmentWithin 7 business days
Resolution or escalationWithin 30 calendar days
Escalation & external redress
If you are not satisfied with our response, you may escalate to:
- Data protection complaints: Your national Data Protection Authority (e.g. Garante Privacy in Italy, CNIL in France, ICO in the UK).
- DSA (EU Digital Services Act) complaints: The Digital Services Coordinator in the EU member state where you reside.
- Online dispute resolution: The EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr
Community Guidelines (summary)
OnlyDig is a music community. Content must:
- Be related to music, selectors, or record culture
- Include a valid sound link when posting to the feed
- Not contain hate speech, harassment, or content targeting individuals
- Not be spam, automated, or commercially deceptive
- Not infringe third-party intellectual property rights
- Comply with applicable EU law
Violations may result in content removal, account suspension, or permanent ban, depending on severity and recurrence.
Submit a complaint
complaints@onlydig.com